Frequently Asked Questions


What is our agency's service philosophy?

Our programs and services shall meet measurable standards of quality and clinical effectiveness at, all levels of care and treatment and shall demonstrate a dedication to excellence through the adoption of continuous quality improvement.


What procedures or steps do we follow before offering someone a job?

Prospective employees must have completed the following before hiring: Compliance with policy and procedure as it pertains to criminal background and healthcare personnel registry, complete an application/resume, copy of drivers license, social security card, proof of auto liability insurance, educational transcripts/degree(s), sign a release of information form for employment, personal and professional references, and medical information. Agree to complete all training requirements per job descriptions. Meet the employment criteria prior to required training.


What types of interventions does our agency use?

  • Ignore maladaptive behavior (may actually increase the behavior for a period of time before it begins to decrease)
  • Increase reinforcement for appropriate behavior
  • Decrease reinforcement for inappropriate behavior
  • Teach an alternate behavior that gets the same outcome or result
  • Use natural Contingencies
  • Teach relaxation techniques
  • Teach anger management techniques
  • Teach habit-breaking strategies (i.e. self-talk, behavior substitution, positive practice)
  • Teach the use of self-regulation strategies (i.e. making a commitment, setting goals, self-monitoring, self-reinforcement)
  • Reframing
  • Life space interviewing (i.e. talking over how a school day went)
  • Social skills training (i.e. at the YMCA, shopping at the mall, playing with siblings). Teach client to model appropriate social skills
  • Behavioral Point System (i.e. reviewing behavior charts, assessing client's progress (or lack of) with the client, processing consequences of client's choices)

What are our admissions requirements?

All clients that are presented for services, which we are equipped to effectively offer treatment, and which presents medical necessity criteria for the requested service(s), will be admitted to services. We accept referrals from the Department of Social Services, Area Mental Health, Developmental Disabilities and Substance Abuse Programs, Juvenile Court Counselors, Outpatient Therapist, Hospitals, and other treatment centers. The Unique Caring Network targets clients who are under area authority and contract services umbrella. It is our policy to fairly evaluate, admit and protect our clients and staff. All prospective referrals undergo Admission Assessment and Screening processes through which we determine the availability of services and qualification of staff to carry out services in question. The Qualified Professional shall complete an admission Assessment within 30-calander days of admission. The admission contents shall include, but not limited to:

  • Name
  • DOB
  • Address
  • Diagnosis
  • Strengths
  • Needs
  • Medical Issues
  • Mental Issues
  • Educational
  • Vocational
  • Physician Name
  • Emergency Contact
  • Admission or denial to our program

What are our discharge requirements?

  • When consent is withdrawn and other services are not available
  • When we are unable to ensure the client's safety
  • When the client has met all treatment goals
  • When the client can be transitioned to a less restrictive environment
  • When an individualized written discharge plan is written web links

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